Cosa ti offriamo
- Contratto a tempo determinato fino a NOVEMBRE 2025 con possiblità di trasformazione a tempo indeterminato
- Orario di lavoro fisso, dal lunedì al venerdì (08:30-17:00)
- Retribuzione competitiva
- Nessun lavoro su turni
- Un ambiente organizzato e moderno, con tecnologie che rendono il tuo lavoro più semplice ed efficiente
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Das sind Deine Hauptaufgaben:
- Verwaltung von Kundenanfragen
- Verwaltung des Kundenauftragsprozesses
- Zusammenarbeit mit dem Verkaufsnetz
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Deine Aufgaben
- Du arbeitest in einem motivierten dynamischen Team;
- testest unsere Anwendungen, arbeitest an der Dokumentation und schulst die Anwender*innen;
- unterstützt unsere Kunden und hilfst bei der Problemlösung;
- wirst ein/e Experte*in in den dir zugewiesenen Bereichen und den zugehörigen Softwarelösungen.
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Deine Aufgaben:
- Du bearbeitest im Team Anfragen, erstellst Angebote und erfasst Aufträge
- Du berätst die Kunden am Telefon und per E-Mail und sorgst für reibungslose Abwicklung der Kundenwünsche
- Stammdatenpflege und Aktualisierung von Kundendaten
- Du überwachst die Sendungen und Termineinhaltung
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YOUR RESPONSIBILITIES
- Developing data architecture strategy, ensure data quality, and promote efficient analytical processes, while assessing automated reporting methods
- Engage directly with the business teams, understand how business needs across multiple areas translate into data requirements
- Produce impactful, dynamic, and insightful data, reports, BI visualizations, enterprise database management and ETL to help business leaders make educated, real-time decisions that are in the best interest of the customers and alpitronic
- Own data issues monitoring and maintenance reporting to ensure accuracy and efficiency
- Establish and monitor monthly/quarterly KPIs to evaluate the effectiveness of the daily operations, business strategies and initiatives
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Kauri Store GmbH
Vollzeit
Responsabilità
- Gestire il catalogo prodotti online, aggiornando descrizioni, immagini e prezzi.
- Ottimizzare le performance delle vendite e collaborare con il team marketing su promozioni e offerte.
- Fornire assistenza clienti via email, chat e telefono in italiano, tedesco e inglese.
- Gestire ordini, resi e reclami, garantendo un'esperienza d'acquisto soddisfacente.
- Monitorare il livello di inventario e contribuire alla reportistica di performance.
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DEINE AUFGABEN
- Internationales Kundenmanagement
- Vollständige Verantwortung für den Order-to-Cash-Prozess (vom Auftragsmanagement über die Rechnungsstellung bis hin zum Beschwerdemanagement)
- Erstellung von Zolldokumenten
- Administrative Tätigkeiten in Zusammenarbeit mit dem Verkauf (z. B. Marketability, Reports)
- Überwachung und Optimierung der betrieblichen Kennzahlen KPIs
- Regelmäßige Schnittstellen mit dem Verkaufsteam, der Logistik-, Marketing- und Finanzabteilung sowie der Produktionsplanung
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WAS ERWARTET DICH:
- Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
- Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
- Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
- Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
- Enge Zusammenarbeit mit Einkaufsabteilung und Logistik
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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YOUR TASKS
- Administrate the customer contracts for different brands and different countries
- Check accuracy of Customer Invoices and advice payments
- Data Management in ERP system SAP/VISTEX
- Be the first point of contact for the sales force for Rebate management
- Prepare analysis and evaluations to support the international Sales Department
- Strong collaboration with internal departments e.g. Controlling/Accounting/Customer Service
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Tasks & responsibilities
- Orderbook management – verifying the correct insertion, pricing, releases, and automatic replenishments.
- Handling of pricelists with a focus on seasonal changes
- First-level support for issues and general requests like claims from own stores and franchise partners
- Close involvement in the process regarding the opening of new stores
- Taking care of seasonal sales and special promos
- Collaboration with many internal teams as logistics, administration, or sales
- Analysis of dropshipping rates, claims, and triangulations
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WAS DICH ERWARTET
- Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen
- Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
- Verwalten von Service-Support-Tickets
- Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
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I Suoi compiti principali sono:
- Consulenza ai clienti professionali e privati al banco
- Inserimento di offerte e di ordini
- Consegna della merce al banco
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WAS DICH ERWARTET
- Angebotserstellung und Auftragsabwicklung
- Kundenbetreuung für verkaufstechnische Anfragen
- Einpflegen von Kundenaufträgen in die Produktionsplanung
- Pflege und Ausbau der Kundenbeziehungen
- Kontrolle und Maßnahmen zur Einhaltung von Lieferterminen
- Enge Zusammenarbeit mit den Key Account Managern
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SEV Genossenschaft
Vollzeit
WELCHE PERSON SUCHEN WIR?
- Erfahrung: Nachweisbare Erfahrung im Bereich Billing und Metering von Vorteil
- Fachkenntnisse: Fundiertes Verständnis der Abrechnungsprozesse und Metering-Systeme.
- Kommunikationsfähigkeit: Klare und effektive Kommunikation mit Teammitgliedern und anderen Abteilungen.
- Problemlösungsfähigkeiten: Fähigkeit, Herausforderungen proaktiv anzugehen und Lösungen zu finden.
- Organisationstalent: Effizientes Management von Ressourcen und Prioritäten, um Ziele zu erreichen.
- Teamgeist: Fähigkeit, in einem dynamischen Umfeld zu arbeiten und zur positiven Teamdynamik beizutragen.
- Flexibilität: Bereitschaft, sich an sich ändernde Anforderungen anzupassen und neue Technologien zu erlernen.
- Doppelsprachigkeit: Du beherrschst beide Landessprachen auf gutem Niveau
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Help to verify correct pricing and manage price settings for seasonal sales and promo products
- Assist the first-level support for issues and general requests about the company, brand, and products
- Support the order management regarding availabilities, order state, claims
- Help to process and manage the automatic replenishment system
- Help the deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
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YOUR RESPONSIBILITIES
- Lead the development and digitalisation of the remote services strategy
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
- Analyse customer feedback and other data sources to develop customer-centric solutions
- Develop and implement service improvement plans for identified shortfalls
- Monitor remote services performance, system performance. Identify service improvement goals
- Design and develop solutions to optimize performance and scalability
- Oversee the deployment maintaining security, reliability, and cost-efficiency
- Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
- Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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Was wir Dir bieten
- Befristeter Vertrag bis NOVEMBER 2025 mit der Möglichkeit einer späteren unbefristeten Anstellung
- Feste Arbeitszeiten von Montag bis Freitag (08:30-17:00)
- Attraktive Vergütung
- Keine Turnusarbeit
- Ein organisiertes und modernes Umfeld mit Technologien, die Deine Arbeit erleichtern und effizienter machen
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YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
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WAS ERWARTET DICH:
- Erfassung von Aufträgen und Koordination der Lieferzeiten für Kundenbestellungen aus dem In- und Ausland unter direktem Kundenkontakt.
- Ausarbeitung und Konzeption von Angeboten, Preiskalkulationen und Projektentwicklung für maßgeschneiderte individuelle Eigenanfertigungen in enger Zusammenarbeit mit unserem Designteam.
- Verkaufsfördernde Unterstützung der Vertriebsmitarbeiter.
- Beratung und Kundenempfang in unserem Showroom.
- Wartung der ERP Stammdaten für Kunden, Lieferanten und Produkte
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RESPONSABILITA’
- titolo di studio minimo: diploma scuola superiore
- buona conoscenza della lingua tedesca e/o inglese
- buone conoscenze informatiche (pacchetto MS Office)
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YOUR RESPONSIBILITIES
- Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Identify substandard systems processes through evaluation of real-time data
- Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate and communicate thorough quality assurance at every stage of systems development
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