YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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Vollzeit | befristet | Praktikum
Bereiche für Sommerpraktika
- Software Engineering: Sharepoint und Microsoft Power Apps (MS Office)
- Cyber Risk: Risikoanalyse durch Entwicklung von Plattformen, Datenanalyse und Reporting (Grundkenntnisse Programmiersprache)
- Networking & IT Infrastructure: Mitarbeit in der Netzwerktechnik und bei Serveranlagen (Elektrotechnik und Software-Kenntnisse)
- IT Service Desk: Problemlösung von Hard- und Software und neue Anwendungen testen (Interesse an Computerhardware)
- Elektrotechnik: Planung von Wartungsarbeiten und Investitionen (AutoCAD)
- Planning & Logistics: Unterstützung der passiven Rechnungsstellung sowie verschiedene administrative Tätigkeiten
- Stromverteilung in Mittel- und Niederspannung: Unterstützung bei technisch-administrativen Tätigkeiten im Bereich Netze (technische Fachrichtung)
- Health, Safety & Environment: Dateneingabe und Archivarbeit im Bereich der Arbeitssicherheit (MS Office)
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Vollzeit | befristet | Praktikum
Bereiche für unsere Sommerpraktika
- Networking & IT Infrastructure: Netzwerktechnik und Serveranlagen (Elektrotechnik und Software-Kenntnisse)
- IT Systems: Unterstützung bei der Systemadministration und Weiterentwicklung der IT Systeme (Serverkenntnisse)
- Software Engineering: Asset Management, Sharepoint und Microsoft Power Apps (MS Office)
- Controlling: Analysen in Excel, Arbeit mit SAP (MS Excel)
- E-Mobilität: Marktanalyse, kaufmännische Tätigkeiten und KPI-Erstellung im Bereich E-Mobilität (MS Office)
- Engineering & Consulting: Planungen, Zeichnungen und Berechnungen (Engineering, Autocad/REVIT)
- CSR Management: Unterstützung bei laufenden Nachhaltigkeitsprojekten (Studium im Bereich der Nachhaligkeit)
- Marketing - Digital Channels: Unterstützung bei Online Kampagnen (MS-Office)
- Operatives Marketing: Erarbeitung von Informationsmaterial, Organisation von Events, Social Media (MS Office)
- Rechtswissenschaften - Sales: Verfolgung der normativen Änderungen im Bereich Vergaberecht (Studium in Rechtswissenschaften oder Wirtschaft)
- Compliance & Legal Affairs: Verschiedene Aktivitäten im Rechtsbereich (Rechtstudium & digitale Kompetenzen)
- Quant & Market Analysis: Erstellung von Prognosemodellen für die Alperia Trading (Datenanalyse, Python)
- Environmental Management: Unterstützung bei der Planung von Umweltmaßnahmen (AutoCAD)
- Topographie & Zivilbau: Verwaltung der Daten zur Überwachung der Wasserkraftanlagen (Engineering, digitale Kenntisse)
- Asset Management: Datenanalyse, Erstellung von Scripts zur Unterstützung von Tradingaktivitäten (gute Programmierkenntnisse: R)
- Risk Management: Unterstützung in der Risikoanalyse und Modellierung des Einflusses des Klimawandels auf das Unternehmen (Grundkenntnisse Programmiersprache)
- Project & Innovation Management: Unterstützung bei Projektarbeiten (Analytische Fähigkeiten)
- Process Management: Unterstützung bei der Aktualisierung der Prozessdokumentation und der Prozesslandkarte (Grundkenntnisse Prozessmanagement)
- Human Ressource: Unterstützung in der Personalsuche und bei HR-Projekten (MS-Office)
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Vollzeit | befristet | Praktikum
Aree per stage estivi
- Networking & IT Infrastructure: collaborazione su tecnologie di rete e sistemi server degli impianti elettrici (conoscenze in ambito elettrotecnico)
- IT Systems: supporto in ambito sistemistico/virtualizzazione datacenter (conoscenza server)
- Software Engineering: Asset Management, Sharepoint e Microsoft Power Apps (MS Office)
- Controlling: analisi in Excel, lavoro con SAP (MS Excel)
- Mobilità elettrica: analisi di mercato, attività commerciali e creazione KPI nel settore della mobilità elettrica (MS Office)
- Engineering & Consulting: pianificazione, disegni e calcoli (ingegneria, Autocad/REVIT)
- CSR Management: supporto ai progetti di sostenibilità in corso (formazione legata all'ambito della sostenibilità)
- Marketing - Digital Channels: supporto nella gestione di campagne online (MS Office)
- Marketing Operativo: redazione di materiale informativo, organizzazione eventi, social media (MS Office)
- Ambito legale - Sales: monitoraggio delle modifiche normative nel settore del diritto degli appalti (formazione in ambito giuridico/economico)
- Compliance & Legal Affairs: attività in ambito legale (giurisprudenza e competenze digitali)
- Quant & Market Analysis: creazione di modelli predittivi per Alperia Trading (analisi dei dati, Python)
- Environmental Management: supporto nella pianificazione delle misure ambientali (AutoCAD)
- Topografia e Edilizia Civile: gestione dati per il monitoraggio delle centrali idroelettriche (ingegneria, competenze digitali)
- Asset Management: analisi dei dati, creazione di script a supporto delle attività di trading (buone competenze di programmazione R)
- Risk Management: supporto nell'analisi dei rischi e nella modellazione dell'influenza dei cambiamenti climatici sull'azienda (conoscenza di base di linguaggi di programmazione)
- Project and Innovation Management: supporto al projectmanagement (competenze analitiche)
- Process Management: supporto nell'aggiornamento della documentazione e della mappa dei processi (conoscenza di base della gestione dei processi)
- Human Ressource: attività in ambito reclutamento e progetti HR (MS Office)
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Vollzeit | befristet | Praktikum
Aree per stage estivi
- Software Engineering: Sharepoint e Microsoft Power Apps (MS Office)
- Cyber Risk: analisi dei rischi attraverso lo sviluppo di piattaforme, analisi dei dati e reporting (conoscenze di base in ambito programmazione)
- Networking & IT Infrastructure: tecnologie di rete e sistemi server degli impianti elettrici (conoscenze di elettrotecnica e in ambito software)
- IT Service Desk: supporto al team IT nella risoluzione di problemi (interesse all'ambito Hardware)
- Elettrotecnica: supporto nella pianificazione di lavori di manutenzione e investimenti (AutoCAD)
- Planning & Logistics: supporto nelle attività di fatturazione passiva e attività amministrative
- Distribuzione elettrica in media e bassa tensione: Supporto alle pratiche di manutenzione, attivitá tecniche in ambito reti (scuola ad indirizzo tecnico)
- Health, Safety & Environment: inserimento dati e lavoro di archivio nel campo della sicurezza sul lavoro (MS Office)
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Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
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YOUR RESPONSIBILITIES
- Design and develop embedded software for Linux in different languages (C/C++, Python, shell scripts)
- Configure the Linux kernel and the libraries required by the applicative level
- Debug code on various systems using suitable debugging tools
- Test of the developed software on the emulation environment and on the target system
- Write documentation on the software developed in accordance with the process
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We entrust this to you:
- initiation and development of innovation projects in the field of "Sustainable Manufacturing" as well as technical support of the network (R&D Consulting)
- maintenance and further development of the network (Networking & Cooperation)
- organisation and implementation of conferences and seminars (Know-how transfer)
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YOUR RESPONSABILITIES
- Lead the System Validation Team, responsible for systems’ verification & validation according to V-Cycle
- Review product requirements from System Development and define the relevant test cases
- Accordingly, establish the verification plans and reports (DVP-R) and manage their execution
- Supervise verification tests priorities and solve eventual conflicts
- Concept, develop and Implement HIL infrastructures for automatic systems validation
- Enhance overall testing equipment automatization and efficiency.
- Provide support for OEE and productivity increase
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Role Description:
- Engage in front-end (React/JavaScript) and back-end (JavaScript) development for the YoY
- ESG Cloud platform.
- Collaborate with a global team to develop and enhance platform features.
- Manage and scale our MongoDB database.
- Embrace a culture of continuous learning and skill enhancement.
- Uphold code quality and contribute to an environment of innovation.
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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What is NOI Ltd.?
- Initiation and development of innovation projects in the field of "Sustainable Buildings & Districts" as well as technical support of the network (R&D Consulting);
- Maintenance and further development of the network (Networking & Cooperation);
- Organisation and implementation of conferences and seminars (Know-how transfer);
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YOUR RESPONSIBILITIES
- Monitor and report on the progress of important activities, projects, and initiatives
- Organize and manage projects independently according to our fast-paced business environment
- Support process mapping and performance measurement, aligning on metrics and working with service teams
- Assist in the rollout of new service processes, including communication, training, and documentation
- Take ownership of organizing meetings and ensuring the progress of action
- Build strong relationships with stakeholders and partners to drive results and maintain communication
- Identify and solve opportunities for improvement within the organization
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YOUR RESPONSIBILITIES
- Design and develop software cyber security mechanisms in accordance with applicable cyber security requirements and secure code writing guidelines
- Support in monitoring vulnerabilities that may affect the product, assessing their severity and managing any associated correction and verification
- Assist in the definition/updating of secure coding guidelines
- Support the integration and configuration of cybersecurity mechanisms for the entire product lifecycle (development, production, maintenance)
- Write documentation on the software developed in accordance with the process
- Debugging code on various systems using debuggers
- Read and understand the technical documentation of the µprocessors and µcontrollers
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YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
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YOUR RESPONSIBILITIES
- Prepare and update the production plan to reflect customer orders, delivery deadlines, stock levels, and production capacities.
- Collaborate with production, logistics, and purchasing to effectively plan and monitor production capacity, adapting to operational needs.
- Work closely with the Sales team to ensure customer orders are scheduled efficiently, enhancing communication to address potential issues swiftly.
- Allocate customer orders across production weeks to maximize operational efficiency and reduce downtime while considering demand fluctuations.
- Monitor and manage backlogs, collaborating with sales and production teams to adjust priorities and maintain customer satisfaction.
- Identify deviations in the production process promptly and implement corrective measures to ensure consistent production quality and efficiency.
- Develop and propose ramp-up curves and production scenarios to effectively respond to changing demands and optimize production workflows.
- Facilitate effective communication and cooperation among sales, operations, and purchasing teams to streamline processes and enhance overall performance.
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YOUR RESPONSIBILITIES
- Lead the development and digitalisation of the remote services strategy
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
- Analyse customer feedback and other data sources to develop customer-centric solutions
- Develop and implement service improvement plans for identified shortfalls
- Monitor remote services performance, system performance. Identify service improvement goals
- Design and develop solutions to optimize performance and scalability
- Oversee the deployment maintaining security, reliability, and cost-efficiency
- Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
- Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
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YOUR RESPONSIBILITIES
- Design, develop and implement large-scale projects for cloud-based systems
- Planning, definition of requirements, development, testing, and quality assurance of the software development lifecycle for AWS solutions
- Identify, analyse and resolve infrastructure troubleshoot incidents and application deployment issues and implement preventative measures
- Provide guidance on the implementation of new cloud-based initiatives, through appropriate training
- Modernise and consolidate IT infrastructure and implement the best cloud-based solutions for the company, to ensure continued impact on growth
- Customise AWS applications to make the business more secure and efficient
- Monitoring the migration process of the new applications to the cloud so that it is seamless and in line with the organisation's operations
- Definition and documentation of the best practices and strategies for application deployment and infrastructure maintenance
- Ensure application and cloud environment performance, maintaining high standards and complying with company security policies
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Vollzeit | Freelancer, Projektarbeit
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Tasks and responsibilities
- Support Purchasing Department with Salesman Samples Planning and delivery follow-up
- Responsible for the whole process for SMS planning: sending a forecast to the garment maker to ensure the needed capacity is reserved, booking fabrics and making sure agreed leadtimes are met, delivering SMS on time
- After the official order is issued, follow up with fabric suppliers and garment makers for deliveries
- Negotiate with vendors, and provide a delivery overview to purchasing, to evaluate and find solution if deliveries are late
- Codifying product master data and updating data
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WHAT TASKS AWAIT YOU
- Coordination and ensuring the implementation of legal and internal requirements in the sense of a business continuity management system
- Maintenance, development and regulation of our company-wide processes in risk, emergency and crisis management for standardization
- Planning, management and further development of the protection of defined corporate risks as a professional contact person for insurance companies
- Performing control tasks and conducting tests as the basis for our improvement
- Advising and supporting executives on BCM topics
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YOUR RESPONSIBILITIES
- Overall coordination and control of company projects
- Monitor timesheet filling up for each project
- Reporting hours needed for founded project
- Follow up with Program Management Team for missing insertions and interface between project stakeholders
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YOUR RESPONSIBILITIES
- Handles Payment Terminal Support cases
- Remotely troubleshoots and fixes issues related to Payment Terminals
- Creates documentation for remote support colleagues for effective configuration and troubleshooting of payment systems
- Identifies bugs and reports them to SW development and suppliers
- Summarizes requirements to application development
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YOUR RESPONSIBILITIES
- Creating and editing presentations in German, Italian, and English
- Supporting the department head in operatinal tasks, preparing meetings and managing correspondence
- Contribuiting to strategic projects
- Welcoming visitors and taking minutes during meetings
- Maintaining and improving the management system
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YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
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YOUR RESPONSIBILITIES
- Overall responsibility for construction and conversion projects
- Development and oversight of project plans
- Coordination with architects, engineers, and contractors
- Budget planning and control
- Compliance with legal regulations and safety standards
- Quality assurance throughout the project lifecycle
- Communication with stakeholders and the management
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Tasks & responsibilities
- Assist the Quality Manager in creating technical specifications
- Execute goods inward inspection
- Support the product testing in the lab by use of appropriate machinery
- Support on Prototype testing and development
- Help to manage workloads/tasks to ensure timely completion
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Tasks and responsibilities
- Assist in the planning and purchasing processes
- Help to issue and manage purchase orders according to the agreed commercial conditions
- Help to control the costs and the performance of supplies
- Support in the control of the supply to guarantee the quality, quantity and time of the purchased products
- Assist in the request and verification of shipping documents and support logistics and warehouse with incoming goods registration
- Support in the organization of the pick-up and delivery of goods in collaboration with our logistics office
- Support the factories in creating packing lists and carton labels with your system
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YOUR RESPONSABILITIES
- Handle technical customer enquiries as an interface with the research & development department
- Conduct regular customer calls to coordinate technical content and clarify technical issues
- Provide technical advice to customers and project managers
- Coordinate with customers for further development of various products
- Manage of RFI (Request for Information) and the technical part of tenders
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