Your tasks
- Customer support, providing help to our customers through various channels (phone calls, e-mails)
- Problem analysis and technical troubleshooting
- Remote Support, but also on-site intervention when necessary
- Management of clients requests, playing a liaison role with other internal technical departments
- Executions of onsite maintenance operations and trainings at the customer factories
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Teilzeit | Freelancer, Projektarbeit | Geringfügig
Offriamo:
- Team giovane e dinamico
- Vari settori di attività con interessanti opportunità di formazione
- Orario flessibile (10-15 ore a settimana)
- Flessibilità territoriale
- Possibilità di crescita professionale
- Opportunità di guadagno orientate ai risultati
- All'inizio 450-700 € al mese (con contratto di collaborazione)
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Your tasks
- Preparation of statistics, reports and evaluations for the customer care department
- Administration, control and registration of sales data, offers, orders and purchase orders
- Redaction of texts, offers and orders as well as preparation of documentation for the customer care department
- Collaboration for data maintenance and data quality related to sales documentation, customer data stewardship, reference lists for MiCROTEC
- Collaboration in the development and implementation of the digitisation process in the customer care department
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Your tasks
- Organization and implementation of customer trainings regarding the functionalities and use of our MiCROTEC Solutions
- Commissioning and calibration of scanners and other equipments
- General customer support (online or on-site) with production set-up and rule settings to meet customer needs
- Quality control during production to monitor scanner performance
- Statistical analyses based on simulated offline productions and the preparation of reports
- Collaboration with other teams in various activities, i.e. Development of new detection systems or improvement of measuring systems
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Your tasks
- Preparation of calculations and retrospective calculations
- Preparation of offer and order texts in cooperation with the our technical and sales department
- Order processing
- Maintenance and update of the customer database (CRM)
- Identification of considerable cost factors in cooperation with the technical departments
- Technical/commercial support in the phases of the sales process
- Documentation of technical specifications for the sales department
- Collection and verification of requirements and needs expressed by clients to influence the company strategic development process
- Definition and structuring of the technical-commercial specification of products
- Continued support and cooperation with technical departments for the definition of estimates and technical specifications
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Your tasks
- Design, adaptation and validation of our software meeting customer-specific requirements
- Customization and commissioning of our scanning optimization solutions in the production line directly on the field
- Development and implementation of software for new machine functions such as computer vision and UX/UI design
- Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
- Cooperation with our Customer Support and Sales department in the definition of specific software requirements
- Preparation of software documentation
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Your tasks
- Installation and configuration, test and documentation of all IT relevant components of our high-tech systems: Hardware, Operating system and software, Switches, NAS, Router, IOT
- Repair of defective computer systems
- Technical support for our internal Assembling & Installation team
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Your tasks
- Validation and evaluation of improvement initiatives
- Proactive process analyses and suggestion of improvements
- Support, management and communication of change
- Partnership with process owners and middle management to ensure adequate engagement, control risks and spread best practices
- Maintenance of process repository, definition of standards and training on change management
- Liaising with stakeholders, HR and IT to ensure skills and applications adequately support processes
- Computation and maintenance of performance metrics and report them to process owner
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Ihre Aufgaben
- Design, Anpassung und Validierung unserer Software an kundenspezifische Anforderungen
- Anpassung und Inbetriebnahme unserer Scan-Optimierungslösungen in der Produktionslinie direkt vor Ort
- Entwicklung und Implementierung von Software für neue Maschinenfunktionen wie Computer Vision und UX/UI Design
- Mitwirkung in allen Projektphasen: Start, Test, Auslieferung, Inbetriebnahme und Optimierung der Software
- Zusammenarbeit mit den Customer Support und Verkaufsabteilung bei der Definition von spezifischen Softwareanforderungen
- Erstellung der Dokumentation in Bezug auf die Software
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Le Sue mansioni
- Progettazione, adattamento e implementazione dei nostri software per soddisfare esigenze specifiche del cliente
- Personalizzazione e messa in funzione delle nostre soluzioni all’interno della linea di produzione direttamente sul campo
- Sviluppo e implementazione di software per nuove funzionalità della macchina, ad esempio Computer Vision e UX/UI Design
- Collaborazione in tutte le fasi dei progetti: avvio, test, consegna, messa in funzione e ottimizzazione del software
- Collaborazione con il Customer Support e l’area vendite nella definizione di requisiti specifici del software
- Redazione della documentazione relativa al software
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