YOUR RESPONSIBILITIES
- Coordination, execution, and control of tasks assigned to external service providers in the service area on an international level
- Monitoring compliance with KPIs and SLAs at service providers to ensure service delivery
- Process controlling, analysis, and adaptation of processes to optimize supplier management
- Regular review of service quality standards, invoice verification, and reporting
- Operational support for service providers in their daily business execution
- Onboarding of service partners and ensuring the availability of relevant skills and qualifications within the partner network
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YOUR RESPONSIBILITIES
- Develop and implement robust quality strategies, establishing standards, policies and procedures to improve overall quality
- Initiate and monitor quality controls, processes and procedures, emphasising continuous improvement through audits, inspections and tests
- Spearhead the implementation of an error-preventing organisational structure (APQP) to drive continuous improvement
- Foster close collaboration with cross-functional departments, including Product Development, Manufacturing, Procurement and Service, to ensure strict adherence to quality standards and effective resolution of quality issues
- Manage and develop teams of experienced quality professionals by providing training, coaching and professional development opportunities
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Tasks and responsibilities
• Support in the coordination of structural renovation works and new store openings from a quality and safety perspective • Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time • Support in the collaboration with internal departments and external service provider • Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP) • Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman. • Help to manage and resolve daily problems and provide support for them
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YOUR RESPONSIBILITIES
- Coordination, execution, and control of tasks assigned to external service providers in the service area on an international level
- Monitoring compliance with KPIs and SLAs at service providers to ensure service delivery
- Process controlling, analysis, and adaptation of processes to optimize supplier management
- Regular review of service quality standards, invoice verification, and reporting
- Operational support for service providers in their daily business execution
- Onboarding of service partners and ensuring the availability of relevant skills and qualifications within the partner network
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Tasks & responsibilities
- Orderbook management – verifying the correct insertion, pricing, releases, and automatic replenishments.
- Handling of pricelists with a focus on seasonal changes
- First-level support for issues and general requests like claims from own stores and franchise partners
- Close involvement in the process regarding the opening of new stores
- Taking care of seasonal sales and special promos
- Collaboration with many internal teams as logistics, administration, or sales
- Analysis of dropshipping rates, claims, and triangulations
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Help to verify correct pricing and manage price settings for seasonal sales and promo products
- Assist the first-level support for issues and general requests about the company, brand, and products
- Support the order management regarding availabilities, order state, claims
- Help to process and manage the automatic replenishment system
- Help the deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
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YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
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Your tasks
- Customer support, providing help to our customers through various channels (phone calls, e-mails)
- Problem analysis and technical troubleshooting
- Remote Support, but also on-site intervention when necessary
- Management of clients requests, playing a liaison role with other internal technical departments
- Executions of onsite maintenance operations and trainings at the customer factories
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Your talents
- Successfully completed a kitchen education
- At least five years of professional experience in the kitchen sector in the upscale hotel and gastronomy sector.
- Experience in all aspects of the kitchen as well as a responsible division of labour.
- Entrepreneurial thinking
- Clean and organised way of working
- organisational talent
- personnel management
- Knowledge of merchandise management and control
- Knowledge of hygiene and HACCP guidelines
- Creativity and flexibility
- Team player with strong communication skills
- Very good product knowledge
- Positive attitude and motivation
- Good knowledge of German or Italian and English
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IHRE AUFGABEN BEI UNS:
- Verantwortlich für die Betreuung der Gäste im Barbereich
- Stets vorbildliches Verhalten in Bezug auf Freundlichkeit, Disziplin, Pünktlichkeit, Arbeitsqualität und Arbeitseinstellung
- Sicherstellen eines optimalen Serviceablaufes
- Durchführung eines fachgerechten Service unter Beachtung der Leading Quality Standards in allen gastronomischen Abteilungen
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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DEINE AUFGABEN BEI UNS:
- Verantwortlich für die Betreuung der Gäste im Restaurantbereich
- Stets vorbildliches Verhalten in Bezug auf Freundlichkeit, Disziplin, Pünktlichkeit, Arbeitsqualität und Arbeitseinstellung
- Sicherstellen eines optimalen Serviceablaufes
- Durchführung eines fachgerechten Service unter Beachtung der Leading Quality Standards in allen gastronomischen Abteilungen
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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
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YOUR RESPONSIBILITIES
- Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Identify substandard systems processes through evaluation of real-time data
- Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate and communicate thorough quality assurance at every stage of systems development
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Your talents
- Successfully completed a kitchen education
- At least two years of professional experience in the kitchen sector in the upscale hotel and gastronomy sector
- Experience in all aspects of the kitchen as well as a responsible division of labour
- Entrepreneurial thinking
- Clean and organised way of working
- Organisational talent
- Staff management
- Knowledge of merchandise management and control
- Knowledge of hygiene and HACCP guidelines
- Creativity and flexibility
- Team player with strong communication skills
- Very good product knowledge
- Positive attitude and motivation
- Good knowledge of German or Italian and English
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Your talents
- Completed kitchen training
- At least one year of professional experience in the kitchen area in the upscale hotel and catering industry
- Experience in several positions in the kitchen an advantage
- Responsible work scheduling
- Clean and organised way of working
- Organisational talent
- Basic knowledge of staff management
- Knowledge of merchandise management and control
- Knowledge of hygiene and HACCP guidelines
- Creativity and flexibility
- Team player with strong communication skills
- Very good product knowledge
- Positive attitude and motivation
- Good knowledge of German and/or Italian and English
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