The Oberalp Group is a family-run business specializing in high-quality technical products designed for the mountain environment. We own six brands: Salewa, Dynafit, Pomoca, Wild Country, Evolv, and LaMunt. As exclusive retailers of other leading sports brands, we provide expertise in communication, sales, and brand building. With over 1,000 employees across 11 countries, we are a team of adventurers, dreamers, and mountaineers, always striving to reach the next summit.The Customer Care is operatively responsible for the end consumer experience related to the own brands eCommerce shops and general end consumer Customer Care.
Key Responsibilities
:
Directly manage all eCommerce customer requests through telephone, mail, and other potential channels
Act as first level support for issues and general requests about company, brands and products
Ensure best customer experience in online throughout the whole process (checkout, payment, fulfillment, return and refund).
Make scheduled reports, track and monitor customer requests and help to improve the process for an outstanding customer experience
Analyze customer pain-points, issues and needs, suggesting proactively solutions
Guarantee high quality standards of service towards customers and users at all touch-points
Drive brand and company values throughout the customer experience
Support for the administrative area for payments check
Your profile
:
Previous experience in eCommerce or online customer support will be considered a plus
Fluent in German and English. Italian, Spanish or French will be considerate a plus
Good knowledge of PC platforms, Microsoft Office tools
Strong digital knowledge, familiarity with web-based tools, online technologies
Knowledge of Zendesk is considered as a plus
Strong Communication skills and outstanding attitude in managing relationship and front-end activities
Ability to work both in team and independently with little supervision
Problem solving approach
Positive and flexible approach in everyday working life
Reliability, organization and attention to detail
Service orientation
Passion for mountain activities, ski touring will be considerate a plus
Workplace
: Bolzano, IT.If you are interested to work in a challenging, international and dynamic environment then apply now!
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