Customer Operations Coordinator Field Accounts Italy (M/F)

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak. 
 

The Customer Operations Coordinator has the responsibility for his team members/employees and is in charge to work closely with his team and to be the point of reference for all related issues.
The Customer Operations department takes care of clients from the order through the coordination of the delivery to the after-sales service-both personally and together with his/her team. The team checks orders in terms of quality, quantity, prices and delivery date and will track the status until final delivery. Being the main “day to day” contact for customers, the figure is responsible to manage retailers’ requests, involving for resolution the correct people into the organization. Furthermore, as part of the Sales organization, he/she is responsible for developing and increasing sales activities at every opportunity that arises.

Tasks and responsibilities

• Lead annual appraisals, setting goals together with the Customer Operations Manager, employee motivation, vacation and assignment planning, coordination of the tasks
• Be in charge to collect feedback/opinions from his team regarding all topics, to filter them and report them to the Customer Operations Manager
• Order and clients data entry in the ERP system
• Contact-person for clients and Sales Representatives regarding orders for example availabilities, order state, etc.
• Collaborate with the logistic department regarding deliveries as well as the Credit Management department and Sales Managers
• Handling of claims and information requests coming from clients as well as from consumers and distributors
• Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization
• Support the Customer Operations team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
• Help dealers with product information and explanation

Profile

• 3+ years of experience in a similar position
• Background in a sales driven company/department is an advantage
• Fluent in Italian and English, other languages are a plus
• Experience in intercultural contest and open-minded, flexible mentality
• Active mountaineering and ski touring is a plus

Workplace:

Brands of Oberalp-Group