32 Customer Support Jobs in Südtirol

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Deine Aufgaben
  • Unterstützung der Projektgruppen während des Auftragsprozesses
  • Koordination der Serviceleistungen wie Montage, Transport, Logistik
  • Zusammenarbeit mit dem Vertriebsnetzwerk
  • Zusammenarbeit mit anderen internen Abteilungen
  • Aktive Beteiligung zur Verbesserung der Prozesse und Weiterentwicklung der betreuten Produkte
  • Telefonische Betreuung
  • Erstellung & Aktualisierung von Kundenrichtlinien
  • Reisen zu Kunden und Logistikplattformen
 Your tasks
  • Customer support, providing help to our customers through various channels (phone calls, e-mails)
  • Problem analysis and technical troubleshooting
  • Remote Support, but also on-site intervention when necessary
  • Management of clients requests, playing a liaison role with other internal technical departments
  • Executions of onsite maintenance operations and trainings at the customer factories
WAS DICH ERWARTET
  • Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen 
  • Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
  • Verwalten von Service-Support-Tickets
  • Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
DEINE AUFGABEN
  • Internationales Kundenmanagement
  • Vollständige Verantwortung für den Order-to-Cash-Prozess (vom Auftragsmanagement über die Rechnungsstellung bis hin zum Beschwerdemanagement)
  • Erstellung von Zolldokumenten
  • Administrative Tätigkeiten in Zusammenarbeit mit dem Verkauf (z. B. Marketability, Reports)
  • Überwachung und Optimierung der betrieblichen Kennzahlen KPIs
  • Regelmäßige Schnittstellen mit dem Verkaufsteam, der Logistik-, Marketing- und Finanzabteilung sowie der Produktionsplanung
YOUR RESPONSIBILITIES
  • Handles Payment Terminal Support cases
  • Remotely troubleshoots and fixes issues related to Payment Terminals
  • Creates documentation for remote support colleagues for effective configuration and troubleshooting of payment systems
  • Identifies bugs and reports them to SW development and suppliers
  • Summarizes requirements to application development
YOUR RESPONSIBILITIES
  • Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
  • Install, configure and support workstation software, hardware, printers and phones
  • Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Support and train employees in using software and hardware, providing technical support when needed
  • Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs
Tasks & responsibilities
  • Orderbook management – verifying the correct insertion, pricing, releases, and automatic replenishments.
  • Handling of pricelists with a focus on seasonal changes
  • First-level support for issues and general requests like claims from own stores and franchise partners
  • Close involvement in the process regarding the opening of new stores
  • Taking care of seasonal sales and special promos
  • Collaboration with many internal teams as logistics, administration, or sales
  • Analysis of dropshipping rates, claims, and triangulations
Ihre Aufgaben:
  • Erster Ansprechpartner für unsere Kunden bei Fragen oder Problemen rund um xenus hotelsoftware
  • Unterstützung der Kunden bei der optimalen Nutzung unserer Softwareprodukte
  • Analyse und Behebung von technischen Problemen in Zusammenarbeit mit dem Entwicklerteam
  • Dokumentation von Kundenanfragen und -feedback zur stetigen Verbesserung unserer Produkte
Zu Deinen Aufgaben gehören:
  • Bearbeitung von Kundenbestellungen und Kundenbetreuung
  • Zusammenarbeit mit interner und externer Logistik
  • Ansprechpartner für Kunden und Verkaufsteam bei Bestellungen
  • Bearbeitung der Lieferreklamationen
Ihre Hauptaufgaben sind:
  • Empfang und Betreuung der Kunden in unserem neuen Showroom in der Filiale Bozen
  • Kompetente Beantwortung eingehender Telefonanrufe
  • Planung und Verwaltung von Terminen für die Ausstellungsberatung im Bereich Sanitär und Fliesen
  • Verwaltung des Abverkaufs von Ausstellungsartikeln sowie Erstellung von Angeboten und Aufträgen für Ausstellungware     
  • Allgemeine Verwaltungstätigkeiten
Aufgaben und Verantwortlichkeiten:
  • Kundenbetreuung und technischer Support per Telefon, E-Mail und Chat
  • Dokumentation von Kundenanfragen, Problemlösungen und Supportaktivitäten in unserem internen System
  • Zusammenarbeit mit anderen Abteilungen, um Kundenanliegen zu lösen und sicherzustellen, dass Kundenbedürfnisse erfüllt werden
Tasks and responsibilities
  • Support the order and client data entry in the ERP system
  • Help to verify correct pricing and manage price settings for seasonal sales and promo products
  • Assist the first-level support for issues and general requests about the company, brand, and products
  • Support the order management regarding availabilities, order state, claims
  • Help to process and manage the automatic replenishment system
  • Help the deliveries and the logistic department as well as the administrative area for payment check
  • Assist in the analysis of customer pain points, issues, and needs
YOUR TASKS 
  • Administrate the customer contracts for different brands and different countries 
  • Check accuracy of Customer Invoices and advice payments 
  • Data Management in ERP system SAP/VISTEX 
  • Be the first point of contact for the sales force for Rebate management 
  • Prepare analysis and evaluations to support the international Sales Department 
  • Strong collaboration with internal departments e.g. Controlling/Accounting/Customer Service 
Your Tasks
  • Design and creation of targeted graphics (products, images, customer cases, news) for all kind of media, on- & offline
  • Design, editing of Marketing & Sales materials incl. handling of external productions
  • Planning and execution of video & photo shootings 
  • Graphical support for designing and implementation of trade fairs & events
  • Responsibility for the global  Corporate Design together with the Head of Marketing
  • Support for various further inhouse graphical needs
Your tasks
  • Organization and implementation of customer trainings regarding the functionalities and use of our MiCROTEC Solutions
  • Commissioning and calibration of scanners and other equipments
  • General customer support (online or on-site) with production set-up and rule settings to meet customer needs
  • Quality control during production to monitor scanner performance
  • Statistical analyses based on simulated offline productions and the preparation of reports
  • Collaboration with other teams in various activities, i.e. Development of new detection systems or improvement of measuring systems
 Your tasks
  • Preparation of statistics, reports and evaluations for the customer care department
  • Administration, control and registration of sales data, offers, orders and purchase orders 
  • Redaction of texts, offers and orders as well as preparation of documentation for the customer care department
  • Collaboration for data maintenance and data quality related to sales documentation, customer data stewardship, reference lists for MiCROTEC
  • Collaboration in the development and implementation of the digitisation process in the customer care department
YOUR TASKS
  • Analyze the key levers of trade marketing (range, distribution, pricing, promotion) to assess the actions to be taken
  • Analyze and select growth potentials on category and customers level and assess the necessary tools and investments for growth
  • Develop customer plans in close collaboration with sales force
  • Support the sales force to deliver products distribution plan according to the validated priorities
  • Works next to our Marketing team in order to develop and implement a trade calendar of pos activities and instore events
  • Elaborate proposals for consumer incentive mechanics
  • Support planning of volumes and prices and monitoring of trends
  • Develop category projects with customers
  • The person will respond to the Trade Marketing Manager
Your tasks
  • Preparation of calculations and retrospective calculations
  • Preparation of offer and order texts in cooperation with the our technical and sales department
  • Order processing
  • Maintenance and update of the customer database (CRM)
  • Identification of considerable cost factors in cooperation with the technical departments
  • Technical/commercial support in the phases of the sales process
  • Documentation of technical specifications for the sales department
  • Collection and verification of requirements and needs expressed by clients to influence the company strategic development process
  • Definition and structuring of the technical-commercial specification of products
  • Continued support and cooperation with technical departments for the definition of estimates and technical specifications
Tasks & responsibilities
  • Assist in the reception of visitors (customers, business partners, internal employees)
  • Assist the financial accounting department in posting all transactions as they occur 
  • Support in the creation of customer master data in the ERP system
  • Assist in the management of travel expense reports
  • Support in the communication with external persons
  • Help to manage stationery and company cars 
  • Support in administrative tasks
Your tasks
  • Design, adaptation and validation of our software meeting customer-specific requirements
  • Customization and commissioning of our scanning optimization solutions in the production line directly on the field
  • Development and implementation of software for new machine functions such as computer vision and UX/UI design
  • Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
  • Cooperation with our Customer Support and Sales department in the definition of specific software requirements
  • Preparation of software documentation
 Your tasks
  • Validation and evaluation of improvement initiatives
  • Proactive process analyses and suggestion of improvements
  • Support, management and communication of change
  • Partnership with process owners and middle management to ensure adequate engagement, control risks and spread best practices
  • Maintenance of process repository, definition of standards and training on change management
  • Liaising with stakeholders, HR and IT to ensure skills and applications adequately support processes
  • Computation and maintenance of performance metrics and report them to process owner
 Your tasks
  • Installation and configuration, test and documentation of all IT relevant components of our high-tech systems: Hardware, Operating system and software, Switches, NAS, Router, IOT
  • Repair of defective computer systems
  • Technical support for our internal Assembling & Installation team
YOUR RESPONSIBILITIES
  • Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support business plans/cases
  • Design a global reporting architecture regarding countries, customer cost centres and contracts
  • Define and implement standard work processes for budgeting and reporting to drive efficiency with a constant focus on finance process improvements and simplifications
  • Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support decision making process
  • Constant monitoring of KPIs and provision of insights of the cost structure, and performance regarding SLAs.
  • Support overall business growth and advise the management regarding business key drivers, with special projects, ad hoc reporting etc.
  • Perform detailed analysis of financial results against forecasts and prior periods, raising early warning signals highlighting business risks based on trend and leading indicators
  • Monitor actual costs against the pre-determined budget and implement restrictive measures if necessary
  • Take all appropriate actions to ensure 100% compliance with various GAAP and company financial policies
YOUR RESPONSIBILITIES
  • Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
  • Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
  • Negotiate and close contracts and frame agreements with strategic customers
  • Generate forecasts and reports based on sales activities
  • Ensure market share and successful introduction of existing and specific new products
  • Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
  • Manage customers’ commercial and technical inquiries
  • Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
YOUR RESPONSIBILITIES
  • Elaborating technical documentation around our hypercharger product line 
  • Updating the installation and operating manuals, service manuals and other technical documents
  • Creating and optimising training materials
  • Taking care of the customer newsletter
  • Terminology & translation management, with the help of external translation service providers
  • Collaboration with internal departments
Why is it fun to work for us?
  • Free time management: The working time is free within the scope of the tasks to be taken over
  • Home office option: work from home possible, you can choose your location in Luxembourg, Germany or Italy
  • Direct customer contact only to the extent desired
  • No dress code: Dress how you like
  • Exciting tasks in a company with international orientation
  • Get a taste of other and new technologies possible
  • Further education possible (and desired!) through training and certification
  • Permanent employment contract
  • You will work on a solution that will lead to a better world.
Ihre Aufgaben
  • Design, Anpassung und Validierung unserer Software an kundenspezifische Anforderungen
  • Anpassung und Inbetriebnahme unserer Scan-Optimierungslösungen in der Produktionslinie direkt vor Ort
  • Entwicklung und Implementierung von Software für neue Maschinenfunktionen wie Computer Vision und UX/UI Design
  • Mitwirkung in allen Projektphasen: Start, Test, Auslieferung, Inbetriebnahme und Optimierung der Software
  • Zusammenarbeit mit den Customer Support und Verkaufsabteilung bei der Definition von spezifischen Softwareanforderungen
  • Erstellung der Dokumentation in Bezug auf die Software
    • Region

    • Berufsfeld

    • Anstellungsart

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