Deine Aufgaben
- Unterstützung der Projektgruppen während des Auftragsprozesses
- Koordination der Serviceleistungen wie Montage, Transport, Logistik
- Zusammenarbeit mit dem Vertriebsnetzwerk
- Zusammenarbeit mit anderen internen Abteilungen
- Aktive Beteiligung zur Verbesserung der Prozesse und Weiterentwicklung der betreuten Produkte
- Telefonische Betreuung
- Erstellung & Aktualisierung von Kundenrichtlinien
- Reisen zu Kunden und Logistikplattformen
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WAS DICH ERWARTET
- Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen
- Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
- Verwalten von Service-Support-Tickets
- Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
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WAS ERWARTET DICH:
- Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
- Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
- Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
- Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
- Enge Zusammenarbeit mit Einkaufsabteilung und Logistik
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Deine Hauptaufgaben:
- Du repräsentierst Autoindustriale Mobility Group und bist erster Ansprechpartner bei Kundenanfragen
- Du kümmerst Dich um die Terminverwaltung – ob am Telefon, per E-Mail oder über andere Kommunikationskanäle.
- Du arbeitest Hand in Hand mit verschiedenen Abteilungen, um unseren Kunden den bestmöglichen Service zu bieten.
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Tasks and responsibilities
- Order and clients data entry in the ERP system • Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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Tasks & responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments
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Le tue principali mansioni:
- Rappresenterai il Gruppo Autoindustriale Mobility e sarai il primo punto di riferimento per le richieste dei nostri clienti.
- Gestirai in modo efficace gli appuntamenti, sia telefonicamente, tramite e-mail e altri canali di comunicazione.
- Collaborerai strettamente con i vari reparti per garantire un servizio impeccabile e soddisfacente.
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YOUR RESPONSIBILITIES
- Handles Payment Terminal Support cases
- Remotely troubleshoots and fixes issues related to Payment Terminals
- Creates documentation for remote support colleagues for effective configuration and troubleshooting of payment systems
- Identifies bugs and reports them to SW development and suppliers
- Summarizes requirements to application development
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YOUR RESPONSIBILITIES
- Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
- Install, configure and support workstation software, hardware, printers and phones
- Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Support and train employees in using software and hardware, providing technical support when needed
- Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs
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Responsabilità:
- Gestire le richieste dei clienti
- Gestire il processo dell’ordine cliente
- Collaborare con la rete vendita
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LE TUE MANSIONI
- Assistenza ai clienti nelle fasi di messa in esercizio, manutenzione e risoluzione problemi degli hypercharger
- Diagnosi e risoluzione in remoto di messaggi di errore e problemi tecnici degli hypercharger
- Analisi dei dati telemetrici e dei log di comunicazione delle colonnine di ricarica
- Supporto in remoto ai nostri addetti all’assistenza tecnica sul campo per l’analisi degli errori e la risoluzione dei problemi
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Deine Aufgaben
- Du arbeitest in einem jungen, motivierten und crossfunktionalen Team;
- Du testest unsere Anwendungen, arbeitest an der Dokumentation und schulst die Anwender;
- Du unterstützt unsere Kunden und hilfst bei der Lösung von Problemen;
- Du wirst ein Experte in den dir zugewiesenen Bereichen und den zugehörigen Softwarelösungen.
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DEIN PROFIL:
- Deutsch als Erstsprache und fließende Englischkenntnisse.
- Mehr als 3 Jahre Erfahrung als CAD-Konstrukteur oder Prozess-/Projektmanager in einem Fertigungsunternehmen mit Kenntnissen in Autodesk Inventor/Vault und ERP. Alternativ mehrere Jahre Erfahrung als technischer Anwendungsentwickler, Berater oder in einer ähnlichen kundenorientierten Funktion im CAD- oder ERP-Umfeld.
- Ausgeprägte zwischenmenschliche Fähigkeiten und nachweisliche Erfolge beim Aufbau und der Pflege von Kundenbeziehungen.
- Ausgezeichnete Kommunikations- und Präsentationsfähigkeiten.
- Proaktive, einfühlsame und kundenorientierte Denkweise.
- Fähigkeit, Kundendaten zu analysieren und daraus verwertbare Erkenntnisse abzuleiten
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Ihre Aufgaben:
- Erster Ansprechpartner für unsere Kunden bei Fragen oder Problemen rund um xenus hotelsoftware
- Unterstützung der Kunden bei der optimalen Nutzung unserer Softwareprodukte
- Analyse und Behebung von technischen Problemen in Zusammenarbeit mit dem Entwicklerteam
- Dokumentation von Kundenanfragen und -feedback zur stetigen Verbesserung unserer Produkte
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I tuoi compiti:
- Assicurare ai nostri clienti un servizio di assistenza ottimale in collaborazione con i colleghi della forza vendita sul campo
- Gestione amministrativa delle offerte e degli ordini
- Sei la persona di contatto per le varie richieste dei clienti
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I suoi compiti principali sono:
- Accettazione ed evasione autonome delle richieste da parte dei clienti
- Gestione dei resi
- Accettazione delle richieste di assistenza
- Diversi compiti amministrativi
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I suoi compiti principali sono:
- Supporto degli installatori nei cantieri per questioni specifiche di montaggio
- Sopralluoghi e analisi dei problemi
- Esecuzione di piccoli lavori di riparazione
- Lavoro di montaggio e allestimento nei nostri showroom
- Assistenza al montaggio e allo smontaggio di stand per fiere
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Teilzeit | Freelancer, Projektarbeit | Geringfügig
Offriamo:
- Team giovane e dinamico
- Vari settori di attività con interessanti opportunità di formazione
- Orario flessibile (10-15 ore a settimana)
- Flessibilità territoriale
- Possibilità di crescita professionale
- Opportunità di guadagno orientate ai risultati
- All'inizio 450-700 € al mese (con contratto di collaborazione)
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Was Dich erwartet:
- Eine Produktpalette, welche ständig weiterentwickelt wird
- Spannende Projekte, bei denen Du Verantwortung übernimmst
- Industrie 4.0 ist bei uns bereits Realität
- Ein Unternehmen, welches international expandiert
- Eine eigene interne Academy
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GlutenFreeWorld.eu SRL
Praktikum
LE TUE MANSIONI
- Assistenza e consulenza ai clienti nella scelta dei prodotti.
- Gestione e organizzazione del magazzino.
- Ricezione e sistemazione della merce.
- Attività di cassa e gestione dei processi di vendita.
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WAS DICH ERWARTET
- Aktive Mitarbeit für eine erfolgreiche Einführung eines Service Management Tools zur Verfolgung von Kundenanfragen und -problemen
- Überwachung und Priorisierung von Supportanfragen, um eine schnelle und effektive Lösung zu gewährleisten
- Gewährleistung der reibungslosen Funktion unserer Service Systeme, sowie Pflege der Stammdaten und Sicherstellung der Datenintegrität sowie Sicherstellung der Kontinuierlichen Verbesserung der Systeme
- Unterstützung und Verwaltung unserer internen Kommunikationsplattform um die Zusammenarbeit zwischen den Abteilungen zu verbessern
- Verwaltung und Pflege des CPQ-Systems zur Konfiguration, Preisgestaltung und Angebotserstellung sowie Aktualisierung von Produktparametern, Preisen und Konfigurationsoptionen
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Your Tasks
- Design and creation of targeted graphics (products, images, customer cases, news) for all kind of media, on- & offline
- Design, editing of Marketing & Sales materials incl. handling of external productions
- Planning and execution of video & photo shootings
- Graphical support for designing and implementation of trade fairs & events
- Responsibility for the global Corporate Design together with the Head of Marketing
- Support for various further inhouse graphical needs
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Your tasks
- Organization and implementation of customer trainings regarding the functionalities and use of our MiCROTEC Solutions
- Commissioning and calibration of scanners and other equipments
- General customer support (online or on-site) with production set-up and rule settings to meet customer needs
- Quality control during production to monitor scanner performance
- Statistical analyses based on simulated offline productions and the preparation of reports
- Collaboration with other teams in various activities, i.e. Development of new detection systems or improvement of measuring systems
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Your tasks
- Preparation of statistics, reports and evaluations for the customer care department
- Administration, control and registration of sales data, offers, orders and purchase orders
- Redaction of texts, offers and orders as well as preparation of documentation for the customer care department
- Collaboration for data maintenance and data quality related to sales documentation, customer data stewardship, reference lists for MiCROTEC
- Collaboration in the development and implementation of the digitisation process in the customer care department
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Tasks & responsibilities
- Management and coordination of the IT Service Desk team
- Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
- Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
- Management of escalations and ensuring any issues are resolved in a timely manner
- Escalation of work orders to second level IT support and third level IT support as required
- Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
- Generate reports based on service level agreements and required metrics
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Your responsibilities
- Respond promptly to support requests from users related to the companies ERP system Microsoft Business Central
- Verify, troubleshoot and resolve issues within the ERP system or related to interfaces between the ERP system and other software applications
- Documenting and tracking all support requests within the internal ITSM tool
- Conducting user training sessions to improve system adoption and usage
- Contribute to international projects and continuous improvement initiatives within the ERP framework
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