Dein Aufgabenbereich
- Kommunikation mit unserem Kunden und deinem Team: Du stellst sicher, dass sich alle Projektbeteiligten gut informiert und sich in ihrem Vorhaben unterstützt fühlen.
- Beantworten der Kundenanfragen: Innerhalb der vereinbarten Zeit und unter Berücksichtigung von Budgetvorgaben, unseren technischen Möglichkeiten und gegebenenfalls durch das Einbeziehen und Koordinieren von Experten der verschiedenen technischen Disziplinen in deinem Team begleitest du Anfragen, bis die optimale Projektlösung gefunden ist.
- Erstellung von Angeboten und Aufträgen: Unter Berücksichtigung der Kunden-Anforderungen und unserer internen Richtlinien und Policy verfasst du jene Dokumente, die das Projekt kaufmännisch begleiten.
- Sicherstellung der effizienten und korrekten Auftragsabwicklung: Von der Bestellung bis zur Auslieferung bist du als Ansprechpartner des Vertrauens so lange für den Kunden da, bis unsere Produkte ihr vereinbartes Ziel erreicht haben.
- Kundenbetreuung auch nach dem erfolgten Verkauf: Du kümmerst dich um Fragen zu turnusmäßigen Wartungen, Reparaturen und Ersatzteile sowie um die Annahme und Weiterleitung von Reklamationen mit dem Ziel, eine Lösung zu finden, mit der der Kunde zufrieden ist.
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Compiti principali:
- Comunicazione con clienti e il tuo team: assicurare supporto e fornire gli input necessari alle persone e ai colleghi coinvolti nei progetti.
- Supporto al cliente: seguire il cliente e le sue richieste fino a quando non sarà stata trovata la soluzione ottimale per il progetto. Il tutto dovrà essere svolto nei tempi concordati, tenendo conto del budget prestabilito, delle possibilità tecniche aziendali e, se necessario, includendo e coordinando gli esperti delle varie discipline tecniche all‘interno del team.
- Creazione di offerte e ordini: Redigere i documenti che accompagnano il progetto da un punto di vista commerciale, tenendo conto delle esigenze del cliente e delle nostre linee guida e politiche interne.
- Garantire un'elaborazione degli ordini efficiente e corretta: Assicurare al cliente il totale supporto dalla data dell‘ordine fino alla consegna del prodotto.
- Assistenza al cliente anche dopo l'avvenuta vendita: rispondere alle domande riguardanti la manutenzione ordinaria, le riparazioni e i pezzi di ricambio, nonché del ricevimento e dell'inoltro di reclami con l'obiettivo di trovare una soluzione che soddisfi il cliente.
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Dein Aufgabenbereich:
- Unterstützung des Vertriebsteams in technischen Fragen und bei der Angebotserstellung
- Erstellung von Lichtberechnungen und der Erstellung von Preiskonfigurationen und/oder Verkaufsangeboten
- Ansprechperson für Kunden bei technischen Anfragen und Problemen
- Begleitung der technischen Entwicklung von Projekten von der ersten Anfrage bis zur erfolgreichen Umsetzung
- Dokumentation und Pflege von Kunden- und Projektdaten
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Compiti principali:
- Supporto al Sales Manager e al team della vendita in caso di domande tecniche nella preparazione delle offerte
- Creazione di calcoli illuminotecnici e preparazione delle configurazioni di prezzo e/o delle offerte di vendita
- Persona di contatto per i clienti con richieste e problemi tecnici
- Accompagnamento dello sviluppo tecnico dei progetti dalla richiesta iniziale fino alla loro realizzazione
- Documentazione e manutenzione dei dati dei clienti e dei progetti
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Aufgaben
- Vorbereiten der Projektunterlagen und Erstellen der Kalkulationen mit Budgetplanung
- Einholen von Informationen und Angeboten zu Lieferanten und Materialien
- Unterstützung in der Erstellung von maßgeschneiderten Angeboten an den Kunden
- Auswertung der Projekte mit Zwischen- und Nachkalkulationen in Zusammenarbeit mit den Projektleitern
- Operative Unterstützung unseres Verkaufsteams im Projektablauf
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WAS ERWARTET DICH:
- Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
- Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
- Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
- Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
- Enge Zusammenarbeit mit Einkaufsabteilung und Logistik
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Dein Verantwortungs- und Aufgabenbereich:
- Akquise neuer Händler und Kunden sowie Betreuung der Bestandskunden in allen technischen und kommerziellen Belangen;
- Erstellung von Verkaufsangeboten und Durchführung von Kunden- und Partnerbesuchen;
- Erreichen des jährlichen Verkaufsbudgets in den zugewiesenen Ländern und Zonen;
- Unterstützung der Partner bei der Bewerbung unserer Lösungen gemeinsam mit dem Marketingteam;
- Erfassen von Kundenwünschen, Erkennen von Problemen und Potentialen sowie Erarbeitung von machbaren Lösungsansätzen
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Deine Aufgaben:
- Kundenbetreuung, -beratung am Telefon
- Auftragsverwaltung
- Angebotserstellung
- Betreuung unsres Außendienst
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Tasks & responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments
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Tasks and responsibilities
- Help to collect and analyse the sales forecasts from the markets
- Help to translate the total sales forecast into a purchase proposal
- Assist monitoring the KPIs on the forecast accuracy for continuous improvement
- Support in monitoring and providing periodical stock report, proposing action in case of overstock
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the team in all product management-related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross-functional team (development, design, costing)
- Support and help to create sell-in tools
- Help to coordinate samples, sample shootings, and prepare all product-relevant data for catalog & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the Product Management Team in all product management related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross functional team (development, design, costing)
- Support and help to create sell in tools
- Help to coordinate samples, sample shootings and prepare all product relevant data for catalogue & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Tasks and responsibilities
- Order and clients data entry in the ERP system • Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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YOUR TASKS
- Strategic Sales Analysis and Optimization:
- Collaborate closely with our sales team, by continuously analysing revenue drivers, cost factors, market trends, and competitive dynamics
- Coordinate the planning, budgeting, and ongoing forecasting processes
- Identify opportunities and risks, translating insights into actionable recommendations for sustainable growth
- Performance Transparency and Reporting:
- Provide comprehensive and timely reporting, ensuring transparency and empowering decision-makers with accurate data-driven insights
- Top Key Account Negotiations:
- Prepare and support commercial negotiations, creating profitable and strong relations with key accounts in the Italian food retail sector
- Strategic Business Partnership:
- Collaborate on sales-related projects
- Contribute to the development and implementation of sales strategies aligned with overall company goals
- People management:
- Provide structure and guidance
- Open communication, conflict management contributes to a pleasant work atmosphere
- Employee development: support employees’ growth, foster their potential and ensure their development
- Functional Collaboration:
- Work closely with Marketing, Supply Chain, and Finance departments, aiming to optimize the business processes
- Controlling Excellence:
- Independently drive the evolution and expansion of our controlling tools, processes and methods
- Set and maintain high performance standards within your area of responsibility
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Tasks & responsibilities
- Collect and analyze the sales forecasts and propose a total forecast for each reference coherent with target and sales campaign development
- Translate the total sales forecast into a purchase proposal, based on the production MOQ, the actual and projected future stock, and the lifecycle of the product
- Work closely with all relevant departments that are part of the process such as sales, product divisions, customer service, logistics
- Set and monitor the KPIs on the forecast accuracy for continuous improvement
- Contributes to the analysis of Styles/Colors/SKUs vs. sales orders to maximize line list efficiency
- Monitor and provide periodical stock reports, and propose action in case of overstock
- Perform detailed weekly preorder reports at customer and style level
- Analyze and comment on the collected data to determine sales campaign trends, underline deviation versus plan, and include the evidence in the demand forecasts
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YOUR TASKS
- Ensure application maintenance and monitoring, ensuring applications stability and operability
- Support and technical troubleshooting to resolve issues and bugs
- Definition, implementation and documentation of interfaces to guarantee information exchange
- Setup of technical configurations, assurance of security standards and IT policies within Sales Business Applications
- Take part in analysis, implementation, testing, and optimization projects and activities of enterprise business applications in the Sales Domain (ECOM, WEB & Experience, CRM, Order intake)
- Contribute to 360° digital product ownership: business applications operations and evolution management from ideation to inception, delivery and daily usage
- Act as a technology subject matter expert across all Business Applications
- Participating in the delivery of projects
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Your tasks
- Preparation of statistics, reports and evaluations for the customer care department
- Administration, control and registration of sales data, offers, orders and purchase orders
- Redaction of texts, offers and orders as well as preparation of documentation for the customer care department
- Collaboration for data maintenance and data quality related to sales documentation, customer data stewardship, reference lists for MiCROTEC
- Collaboration in the development and implementation of the digitisation process in the customer care department
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Help to create and update of personnel data in HR software
- Support in managing the documentation required for employee hires and terminations
- Support in general administrative tasks
- Help to draft documents and declarations for employees
- Assist the HR department in various projects
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Tasks & Responsibilities
- Campaign Management:
- Plan and develop seasonal marketing campaigns following the overall brand strategy
- Execution and operative responsibility for international marketing campaigns
- Planning and coordinating of national marketing activities in main and emerging markets in cooperation with local colleagues and in alignment with the international brand objectives
- Monitor and analyze the campaign performance and optimize strategies to maximize effectiveness
- Product Marketing:
- Create compelling product messaging and positioning for Wild Country's climbing gear and equipment
- Develop marketing materials, including workbooks, lookbooks, and digital assets
- Work closely with the product development team to understand product features and benefits
- Social Media Management & Athletes Management:
- Oversee Wild Country's social media channels, including content creation, posting schedules, and community engagement
- Develop innovative strategies to grow our social media following and increase brand awareness
- Manage relationships with sponsored athletes and ambassadors
- Collaborate with athletes to create engaging content and storytelling opportunities
- Communication & PR:
- Serve as the primary point of contact for media inquiries and press relations.
- Develop and distribute press releases and other PR materials.
- Cultivate relationships with key media, influencers, and industry stakeholders.
- International Business Support:
- Support online business initiatives, including e-commerce marketing and digital advertising.
- Work closely with the international sales teams to develop trade marketing activities and support materials for international wholesale partners.
- Collaborate with our retail partners to execute co-marketing initiatives and promotions.
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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OTHER IMPORTANT RESPONSIBILITIES ARE
- Develop and implement trade marketing strategies to improve brand visibility and velocity in the main distribution channels:
- Conduct market analysis & research to monitor shopper trends and adapt strategies accordingly
- Build and deliver effective trade-storytelling, supporting the local sales teams in the negotiation and implementation phase
- Collaborate with marketing & sales team to identify opportunities at the point of sale and implement targeted solutions, from equity-driven activations to tactical actions
- Create and manage effective promotional programs to stimulate sales and customer loyalty
- Oversee shopper marketing activities, including designing engaging shopping experiences and managing partnerships with retailers
- Install category management knowledge and act as sparring partner for the international key distribution dealers
- Analyze and improve the profitability of the main channels and customers
- Monitor the effectiveness and efficiency of the owned retail business (brick&mortar + digital), promoting its progressive sustainable expansion (roll-out)
- Coordinate and streamline the main commercial processes (i.e. international pricing) and related governance
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Bozen, Lana
- Aktives Schnittstellen-Management: Koordination und Dokumentation von Schnittstellen-Anbindungen sowie Kommunikation mit Partnern
- Entwicklung einer zukunftsweisenden Support-Strategie: Konzeptionierung und Implementierung innovativer Prozesse zur effizienten Bearbeitung komplexer Support-Tickets, von der ersten Analyse bis zur finalen Lösung
- Schulungen und Optimierungen: dank deiner Hilfe werden die ersten Ansprechpartner unserer Kunden bestmöglich auf Anfragen vorbereitet und finden selbst Support-Lösungen
- Technische Analyse, Fehlersuche und Optimierung von E-Mail-Setups (z.B. DNS, Zustellbarkeit)
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the management of all internships (contacting candidates, administration, onboarding, follow up)
- Assist in the internal communication related to HR and personnel topics (preparation of texts/news, translations, upload of news on the intranet)
- Help in updating the Group’s org charts
- General support in various HR projects/administrative tasks (company events, update of HR software with employee data, etc.)
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Tasks & responsibilities
- Management and coordination of the IT Service Desk team
- Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
- Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
- Management of escalations and ensuring any issues are resolved in a timely manner
- Escalation of work orders to second level IT support and third level IT support as required
- Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
- Generate reports based on service level agreements and required metrics
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YOUR RESPONSIBILITIES
- Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
- Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
- Negotiate and close contracts and frame agreements with strategic customers
- Generate forecasts and reports based on sales activities
- Ensure market share and successful introduction of existing and specific new products
- Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
- Manage customers’ commercial and technical inquiries
- Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
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Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
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