Customer Operations Senior Specialist Key & Digital Accounts (M/F)
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak. The Customer Operations takes care of clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery. Being the main “day to day” contact for customers, he/she is responsible for managing retailers’ requests, involving the correct people into the organization for resolution.
Tasks & responsibilities
Order and clients data entry in the ERP system
Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
Collaboration with the logistic department for deliveries
Collaboration with the credit management and Invoicing department and Sales Manager
Handling of claims and information requests coming from clients
Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
Support of dealers with product information and explanation
Profile
2+ years of experience in a similar position
Background in a sales driven company/department is an advantage
Excellent German & Italian skills, good English skills
Proficient use of MS Office (Excel)
Workplace:
Bolzano, ITIf you are interested to work in a challenging, international and dynamic environment then apply now!
Brands of Oberalp-Group
Customer Operations Senior Specialist Key & Digital Accounts (M/F)
Customer Operations Senior Specialist Key & Digital Accounts (M/F)
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