Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the coordination of structural renovation works and new store openings from a quality and safety perspective
- Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time
- Support in the collaboration with internal departments and external service provider
- Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP)
- Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman.
- Help to manage and resolve daily problems and provide support for them
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YOUR RESPONSABILITIES
- Identify and assess opportunities for service improvement
- Translate strategic priorities into actionable plans with appropriate scoping, resourcing, and adoption efforts
- Develop and execute a transformation roadmap aligned with company strategic goals
- Operate with a customer centric mindset, analyzing critical components of customer engagement for business solutions and improve customer experience
- Lead value stream optimization and ensure efficient and high-quality Kaizen events for continuous improvement
- Functional lead for IT solutions related to services, as well as cross-functional collaboration with other teams to identify appropriate cost models and impacts, and to develop robust business cases to implement emerging technologies that support transformational objectives
- Lead change management strategies, collaborate with diverse teams, and lead a high-performing team to implement transformational strategies, ensuring people have the skills, tools, and talents required for their roles
- Promote, facilitate and train the broader cross-functional teams to understand, embrace and use the various business management system tools
- Coach, drive and lead lean behaviors, principles, and tools by partnering with the different business leaders
- Drive cultural transformation resulting in step-change in operational business metrics
- Partner with business leaders to increase the organization's Lean Problem Solving Culture
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Key Responsibilities:
- Oversee the planning, implementation, and tracking of specific short-term and long-term projects.
- Lead project planning sessions, coordinate staff, and manage project progress.
- Establish project scopes, objectives, and success criteria, involving all relevant stakeholders and ensuring technical feasibility.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Plan and Schedule Shipments: Assist in planning and scheduling all incoming and outgoing shipments, ensuring alignment with company requirements
- Prepare Import Documentation: Help prepare timely import documentation, including customs authorization for air and sea shipments
- Warehouse and Transportation: Support the interaction between the warehouse and transportation teams
- Monitor Delivery Activities: Help monitor and coordinate daily inbound and outbound delivery activities
- Manage Goods Returns: Assist in handling goods returns, mistakes, and damages
- Communicate Across Departments: Support daily communication with relevant departments such as the warehouse, purchasing, and customer service.
- Project Work: Contribute to the creation of a key performance indicator (KPI) dashboard using MS PowerBI.
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YOUR RESPONSIBILITIES
- Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Identify substandard systems processes through evaluation of real-time data
- Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate and communicate thorough quality assurance at every stage of systems development
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