Deine Aufgaben
- Betreuung unserer Kunden per E-Mail und Telefon
- Bearbeitung von Anfragen, Bestellungen und Reklamationen mit höchster Professionalität und Empathie
- Zusammenarbeit mit den internen Abteilungen wie Logistik, Marketing und Produktmanagement zur Lösung von Kundenanliegen
- Aktive Mitgestaltung bei der Verbesserung unserer Kundenservice-Prozesse und -Standards
- Überwachung der Kundenzufriedenheit und Sammeln von Feedback zur Optimierung unseres Angebots
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Das sind Deine Hauptaufgaben:
- Verwaltung von Kundenanfragen
- Verwaltung des Kundenauftragsprozesses
- Zusammenarbeit mit dem Verkaufsnetz
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Deine Hauptaufgaben:
- Du repräsentierst Autoindustriale Mobility Group und bist erster Ansprechpartner bei Kundenanfragen
- Du kümmerst Dich um die Terminverwaltung – ob am Telefon, per E-Mail oder über andere Kommunikationskanäle.
- Du arbeitest Hand in Hand mit verschiedenen Abteilungen, um unseren Kunden den bestmöglichen Service zu bieten.
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Le tue principali mansioni:
- Rappresenterai il Gruppo Autoindustriale Mobility e sarai il primo punto di riferimento per le richieste dei nostri clienti.
- Gestirai in modo efficace gli appuntamenti, sia telefonicamente, tramite e-mail e altri canali di comunicazione.
- Collaborerai strettamente con i vari reparti per garantire un servizio impeccabile e soddisfacente.
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YOUR RESPONSIBILITIES
- Developing data architecture strategy, ensure data quality, and promote efficient analytical processes, while assessing automated reporting methods
- Engage directly with the business teams, understand how business needs across multiple areas translate into data requirements
- Produce impactful, dynamic, and insightful data, reports, BI visualizations, enterprise database management and ETL to help business leaders make educated, real-time decisions that are in the best interest of the customers and alpitronic
- Own data issues monitoring and maintenance reporting to ensure accuracy and efficiency
- Establish and monitor monthly/quarterly KPIs to evaluate the effectiveness of the daily operations, business strategies and initiatives
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Wir sind
LEITNER ist weltweit führender Entwickler und Hersteller von seilgezogenen Personentransportsystemen. Hightech-Lösungen und innovatives Design schaffen Voraussetzungen für komfortablen und umweltschonenden Personentransport.
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Noi siamo
LEITNER è uno dei leader mondiali nello sviluppo e nella produzione di sistemi di trasporto passeggeri a fune. Le soluzioni high-tech e il design innovativo di LEITNER creano le condizioni necessarie per un trasporto passeggeri confortevole e sostenibile.
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Your tasks:
- Being the main contact person of selected international distributors
- Overtaking daily communication and supporting the distributors in all sales, supply chain, and marketing topics
- Helping distributors defining their collections and providing them powerful marketing tools
- Processing sales and purchase orders
- Following-up payments and deliveries
- Preparing presentations, offers, meetings
- Organizing our showroom and supervising our sample collections
- Answering requests from end consumers, dealers, or distributors
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Responsabilità:
- Gestire le richieste dei clienti
- Gestire il processo dell’ordine cliente
- Collaborare con la rete vendita
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Mansioni:
- Sostenere il team di vendite negli affari quotidiani
- Preparazione di preventivi
- Pianificazione, organizzazione e approvvigionamento di gruppi di prodotti specifici (operativi e strategici)
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WAS DICH ERWARTET
- Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen
- Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
- Verwalten von Service-Support-Tickets
- Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
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I Suoi compiti principali sono:
- Consulenza di clienti professionali e privati nel showroom di bagni nella nostra filiale di Bolzano
- Vendita proattiva
- Redazione e monitoraggio preventivi
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Was du mitbringst:
- Verantwortungsbewusstsein und Organisationstalent
- Ausgeprägte Kommunikationsfähigkeiten und Freude am Kundenkontakt
- Teamfähigkeit in einem jungen und dynamischen Umfeld
- Lernbereitschaft, Flexibilität und Offenheit für Neues
- Fließende Deutsch- und Italienischkenntnisse
- Technische Affinität und Kompetenz
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Was du mitbringst:
- Du schwärmst für regionale Schmankerl? Bei uns bist du damit voll gefragt!
- Wein ist deine Welt? Egal ob Kenner oder Sommelier – hier bist du richtig!
- Dynamisch, verantwortungsvoll und mit Herzblut dabei.
- Motivation und Lust, was zu bewegen? Zeig uns, was du kannst!
- Kundenkontakt ist dein Zuhause – du lebst die Begeisterung.
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I Suoi compiti principali sono:
- Consulenza di clienti professionali e privati nel showroom di pavimenti e piastrelle a Bolzano
- Presentazione di prodotti e vendita proattiva
- Ideazione creativa con piastrelle di ogni tipo, progettazione e realizzazione di concetti di spazi che riflettono lo stile individuale e le esigenze dei nostri clienti
- Redazione e monitoraggio preventivi
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Dein Aufgabenbereich
- du bist freundlich und zuvorkommend
- du beherrschst Deutsch und Italienisch in Wort und Schrift
- du bist kreativ, hast ein gutes räumliches Vorstellungsvermögen sowie Gespür für Farben und Formen, Trends und Stilrichtungen
- du hast technische Grundkenntnisse
- du hast eine lösungsorientierte Arbeitsweise
- Erfahrung im Bereich Einrichtung/Tischlerei/Interior Design von Vorteil
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Le mansioni principali
- Acquisizione di nuovi clienti, aiutandoli ad individuare l’offerta più adatta alle loro esigenze
- Supporto e consulenza ai clienti domestici e aziendali, gestendo anche le relative attività di post-vendita
- Elaborazione di offerte per i nostri prodotti in materia di energia elettrica e gas
- Supporto nello svolgimento di iniziative marketing a livello locale, ad es. eventi, campagne, promozioni
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DEINE AUFGABENBEREICHE
- Selbstständige Organisation und Abwicklung der Serviceaufträge in ganz Italien
- Instandhaltung, Revision und Reparatur der Fahrzeuge und Maschinen
- Enge Zusammenarbeit mit der Abteilung Customer Service
- Produktions- und Werkstatteinsätze
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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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WAS DICH ERWARTET
- Aktive Mitarbeit für eine erfolgreiche Einführung eines Service Management Tools zur Verfolgung von Kundenanfragen und -problemen
- Überwachung und Priorisierung von Supportanfragen, um eine schnelle und effektive Lösung zu gewährleisten
- Gewährleistung der reibungslosen Funktion unserer Service Systeme, sowie Pflege der Stammdaten und Sicherstellung der Datenintegrität sowie Sicherstellung der Kontinuierlichen Verbesserung der Systeme
- Unterstützung und Verwaltung unserer internen Kommunikationsplattform um die Zusammenarbeit zwischen den Abteilungen zu verbessern
- Verwaltung und Pflege des CPQ-Systems zur Konfiguration, Preisgestaltung und Angebotserstellung sowie Aktualisierung von Produktparametern, Preisen und Konfigurationsoptionen
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YOUR RESPONSABILITIES
- Identify and assess opportunities for service improvement
- Translate strategic priorities into actionable plans with appropriate scoping, resourcing, and adoption efforts
- Develop and execute a transformation roadmap aligned with company strategic goals
- Operate with a customer centric mindset, analyzing critical components of customer engagement for business solutions and improve customer experience
- Lead value stream optimization and ensure efficient and high-quality Kaizen events for continuous improvement
- Functional lead for IT solutions related to services, as well as cross-functional collaboration with other teams to identify appropriate cost models and impacts, and to develop robust business cases to implement emerging technologies that support transformational objectives
- Lead change management strategies, collaborate with diverse teams, and lead a high-performing team to implement transformational strategies, ensuring people have the skills, tools, and talents required for their roles
- Promote, facilitate and train the broader cross-functional teams to understand, embrace and use the various business management system tools
- Coach, drive and lead lean behaviors, principles, and tools by partnering with the different business leaders
- Drive cultural transformation resulting in step-change in operational business metrics
- Partner with business leaders to increase the organization's Lean Problem Solving Culture
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Your talents
- Passion for hospitality and the desire to offer guests an unforgettable experience
- Experience in the upscale hospitality industry, especially in room service, is an advantage
- Strong customer and service orientation
- Ability to work independently
- Clean and organized way of working and friendly appearance
- Good knowledge of Italian and English (other language skills an advantage, German preferred)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to multitask and manage time
- Attention to detail and ability to work with precision
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Plan and Schedule Shipments: Assist in planning and scheduling all incoming and outgoing shipments, ensuring alignment with company requirements
- Prepare Import Documentation: Help prepare timely import documentation, including customs authorization for air and sea shipments
- Warehouse and Transportation: Support the interaction between the warehouse and transportation teams
- Monitor Delivery Activities: Help monitor and coordinate daily inbound and outbound delivery activities
- Manage Goods Returns: Assist in handling goods returns, mistakes, and damages
- Communicate Across Departments: Support daily communication with relevant departments such as the warehouse, purchasing, and customer service.
- Project Work: Contribute to the creation of a key performance indicator (KPI) dashboard using MS PowerBI.
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the coordination of structural renovation works and new store openings from a quality and safety perspective
- Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time
- Support in the collaboration with internal departments and external service provider
- Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP)
- Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman.
- Help to manage and resolve daily problems and provide support for them
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Your talents
- Professional experience in the hotel business
- Enjoyment of the job
- Distinct communicative skills
- Organizational talent
- Customer orientation and contact care to our guests in a stylish and discreet way
- First - aid - training, otherwise we offer to attend courses through us
- Good German/Italian and English language skills
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Firmenbeschreibung
- 49 Filialen auf fast dem gesamten italienischen Staatsgebiet
- 2 Logistikzentren
- 1 Callcenter
- 1 Hauptsitz in der Provinz Verona.
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RESPONSABILITA’
- titolo di studio minimo: diploma scuola superiore
- buona conoscenza della lingua tedesca e/o inglese
- buone conoscenze informatiche (pacchetto MS Office)
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