Dein Aufgabenbereich
- Kommunikation mit unserem Kunden und deinem Team: Du stellst sicher, dass sich alle Projektbeteiligten gut informiert und sich in ihrem Vorhaben unterstützt fühlen.
- Beantworten der Kundenanfragen: Innerhalb der vereinbarten Zeit und unter Berücksichtigung von Budgetvorgaben, unseren technischen Möglichkeiten und gegebenenfalls durch das Einbeziehen und Koordinieren von Experten der verschiedenen technischen Disziplinen in deinem Team begleitest du Anfragen, bis die optimale Projektlösung gefunden ist.
- Erstellung von Angeboten und Aufträgen: Unter Berücksichtigung der Kunden-Anforderungen und unserer internen Richtlinien und Policy verfasst du jene Dokumente, die das Projekt kaufmännisch begleiten.
- Sicherstellung der effizienten und korrekten Auftragsabwicklung: Von der Bestellung bis zur Auslieferung bist du als Ansprechpartner des Vertrauens so lange für den Kunden da, bis unsere Produkte ihr vereinbartes Ziel erreicht haben.
- Kundenbetreuung auch nach dem erfolgten Verkauf: Du kümmerst dich um Fragen zu turnusmäßigen Wartungen, Reparaturen und Ersatzteile sowie um die Annahme und Weiterleitung von Reklamationen mit dem Ziel, eine Lösung zu finden, mit der der Kunde zufrieden ist.
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Compiti principali:
- Comunicazione con clienti e il tuo team: assicurare supporto e fornire gli input necessari alle persone e ai colleghi coinvolti nei progetti.
- Supporto al cliente: seguire il cliente e le sue richieste fino a quando non sarà stata trovata la soluzione ottimale per il progetto. Il tutto dovrà essere svolto nei tempi concordati, tenendo conto del budget prestabilito, delle possibilità tecniche aziendali e, se necessario, includendo e coordinando gli esperti delle varie discipline tecniche all‘interno del team.
- Creazione di offerte e ordini: Redigere i documenti che accompagnano il progetto da un punto di vista commerciale, tenendo conto delle esigenze del cliente e delle nostre linee guida e politiche interne.
- Garantire un'elaborazione degli ordini efficiente e corretta: Assicurare al cliente il totale supporto dalla data dell‘ordine fino alla consegna del prodotto.
- Assistenza al cliente anche dopo l'avvenuta vendita: rispondere alle domande riguardanti la manutenzione ordinaria, le riparazioni e i pezzi di ricambio, nonché del ricevimento e dell'inoltro di reclami con l'obiettivo di trovare una soluzione che soddisfi il cliente.
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Aufgaben
- Vorbereiten der Projektunterlagen und Erstellen der Kalkulationen mit Budgetplanung
- Einholen von Informationen und Angeboten zu Lieferanten und Materialien
- Unterstützung in der Erstellung von maßgeschneiderten Angeboten an den Kunden
- Auswertung der Projekte mit Zwischen- und Nachkalkulationen in Zusammenarbeit mit den Projektleitern
- Operative Unterstützung unseres Verkaufsteams im Projektablauf
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Dein Aufgabenbereich:
- Unterstützung des Vertriebsteams in technischen Fragen und bei der Angebotserstellung
- Erstellung von Lichtberechnungen und der Erstellung von Preiskonfigurationen und/oder Verkaufsangeboten
- Ansprechperson für Kunden bei technischen Anfragen und Problemen
- Begleitung der technischen Entwicklung von Projekten von der ersten Anfrage bis zur erfolgreichen Umsetzung
- Dokumentation und Pflege von Kunden- und Projektdaten
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Compiti principali:
- Supporto al Sales Manager e al team della vendita in caso di domande tecniche nella preparazione delle offerte
- Creazione di calcoli illuminotecnici e preparazione delle configurazioni di prezzo e/o delle offerte di vendita
- Persona di contatto per i clienti con richieste e problemi tecnici
- Accompagnamento dello sviluppo tecnico dei progetti dalla richiesta iniziale fino alla loro realizzazione
- Documentazione e manutenzione dei dati dei clienti e dei progetti
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Your tasks:
- Being the main contact person of selected international distributors
- Overtaking daily communication and supporting the distributors in all sales, supply chain, and marketing topics
- Helping distributors defining their collections and providing them powerful marketing tools
- Processing sales and purchase orders
- Following-up payments and deliveries
- Preparing presentations, offers, meetings
- Organizing our showroom and supervising our sample collections
- Answering requests from end consumers, dealers, or distributors
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Wir sind ein innovatives und wachsendes Unternehmen und suchen einen dynamischen Kopf, der unseren After-Sales-Bereich auf das nächste Level bringt und für erstklassigen Kundenservice sorgt. Als Leiter Aftersales/Service bist du verantwortlich für die Führung unseres Service-Teams und sorgst dafür, dass unsere Kunden auch nach dem Kauf rundum zufrieden sind. Du entwickelst Strategien, um unseren Service kontinuierlich zu verbessern und stellst sicher, dass Anfragen und Probleme schnell und effizient gelöst werden. Dabei arbeitest du eng mit unserem Vertrieb und der Produktion zusammen, um den besten Service zu garantieren. Deine Rolle ist es auch, aktiv in den täglichen Serviceprozessen mitzuwirken und als Ansprechpartner für besonders knifflige Fälle zur Verfügung zu stehen. Mit deinem strategischen Weitblick optimierst du unsere After-Sales-Prozesse, um die Kundenzufriedenheit weiter zu steigern und die Kundenbindung zu stärken. Du hast eine abgeschlossene Ausbildung oder ein Studium im Bereich Betriebswirtschaft, Wirtschaftsingenieurwesen oder einem vergleichbaren Fachgebiet und bringst mehrjährige Erfahrung im Service- oder After-Sales-Bereich mit, idealerweise in einer Führungsposition. Du bist ein Organisationstalent mit starkem Kundenfokus und hast eine ausgeprägte Hands-on-Mentalität. Kommunikation und Teamarbeit sind deine Stärken, und du bist sicher im Umgang mit Service-Management-Software und MS Office. Bei uns erwartet dich eine herausfordernde und verantwortungsvolle Position mit großem Gestaltungsspielraum in einem engagierten Team. Wir bieten dir die Möglichkeit, deine Karriere weiterzuentwickeln, sowie ein faires Gehalt und zusätzliche Benefits. Wenn du bereit bist, den Kundenservice auf ein neues Niveau zu heben, freuen wir uns auf deine Bewerbung.
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Dein Verantwortungs- und Aufgabenbereich:
- Akquise neuer Händler und Kunden sowie Betreuung der Bestandskunden in allen technischen und kommerziellen Belangen;
- Erstellung von Verkaufsangeboten und Durchführung von Kunden- und Partnerbesuchen;
- Erreichen des jährlichen Verkaufsbudgets in den zugewiesenen Ländern und Zonen;
- Unterstützung der Partner bei der Bewerbung unserer Lösungen gemeinsam mit dem Marketingteam;
- Erfassen von Kundenwünschen, Erkennen von Problemen und Potentialen sowie Erarbeitung von machbaren Lösungsansätzen
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the team in all product management-related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross-functional team (development, design, costing)
- Support and help to create sell-in tools
- Help to coordinate samples, sample shootings, and prepare all product-relevant data for catalog & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the Product Management Team in all product management related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross functional team (development, design, costing)
- Support and help to create sell in tools
- Help to coordinate samples, sample shootings and prepare all product relevant data for catalogue & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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YOUR TASKS
- Collaborate in the elaboration of the digital sales channels strategy by checking sales/volumes objectives, defining and optimizing product assortment and breaking down the price strategy per channel
- Execute digital and promotional plan on own B2C and B2B store
- Identify sales figures and potential optimizations potential across the digital channels, keeping also track of costs and further sales opportunities in the short / medium term
- KPIs analysis of sales, products and promotions (ROI, conversion rate, average order value, number of orders, turnover...)
- Close collaboration with the Digital Marketing and Performance Marketing areas, in order to support the digital activities and keeping them aligned with digital marketing plan
- Ensuring the stores’ compliance with legal, health and safety regulations departments (best before, packing data, nutritional information)
- Maximizing the Loacker UI/UX experience monitoring actual and incoming channel-specific needs
- Support our consumer service by highlighting new automated flows and providing proper level of information needed to solve E-com issues
- Act as primary interface for logistics department and third party services and monitor inventory levels and implement corrective measures where needed
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YOUR TASKS
- Strategic Sales Analysis and Optimization:
- Collaborate closely with our sales team, by continuously analysing revenue drivers, cost factors, market trends, and competitive dynamics
- Coordinate the planning, budgeting, and ongoing forecasting processes
- Identify opportunities and risks, translating insights into actionable recommendations for sustainable growth
- Performance Transparency and Reporting:
- Provide comprehensive and timely reporting, ensuring transparency and empowering decision-makers with accurate data-driven insights
- Top Key Account Negotiations:
- Prepare and support commercial negotiations, creating profitable and strong relations with key accounts in the Italian food retail sector
- Strategic Business Partnership:
- Collaborate on sales-related projects
- Contribute to the development and implementation of sales strategies aligned with overall company goals
- People management:
- Provide structure and guidance
- Open communication, conflict management contributes to a pleasant work atmosphere
- Employee development: support employees’ growth, foster their potential and ensure their development
- Functional Collaboration:
- Work closely with Marketing, Supply Chain, and Finance departments, aiming to optimize the business processes
- Controlling Excellence:
- Independently drive the evolution and expansion of our controlling tools, processes and methods
- Set and maintain high performance standards within your area of responsibility
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YOUR TASKS
- Deploying the global Digital Commerce & Merchandising roadmap, developing best practices and guidelines for local markets for successful end-to-end into market execution
- Support local market successful execution by implementing best practice and guidelines (e.g. sales & merchandising plan,business review,budget/forecast/KPIs,JBPs,etc)
- Actively assist local markets in achieving business objectives in e-commercechannels (marketplace, omni-retailer, own store, quick commerce, social commerce)
- Collaborate with global teams to ensure maximum support for local/market teams to enhance local channel management and execution. Maximum exploitation of the digital sales tools and platforms (e.g. own e-commerce, syndication, …) and the respective functionalities/features to guarantee ROI and adoption
- Project management of initiatives implementation to evolve existing digital commerce and Merchandising activities
- Operatively setup and drive global channel management (e.g. Alibaba.com) as well as assist on accountsmanagement(ecommerce platforms and marketplaces)
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Your tasks
- Preparation of statistics, reports and evaluations for the customer care department
- Administration, control and registration of sales data, offers, orders and purchase orders
- Redaction of texts, offers and orders as well as preparation of documentation for the customer care department
- Collaboration for data maintenance and data quality related to sales documentation, customer data stewardship, reference lists for MiCROTEC
- Collaboration in the development and implementation of the digitisation process in the customer care department
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Your Tasks
- Design and creation of targeted graphics (products, images, customer cases, news) for all kind of media, on- & offline
- Design, editing of Marketing & Sales materials incl. handling of external productions
- Planning and execution of video & photo shootings
- Graphical support for designing and implementation of trade fairs & events
- Responsibility for the global Corporate Design together with the Head of Marketing
- Support for various further inhouse graphical needs
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Help to create and update of personnel data in HR software
- Support in managing the documentation required for employee hires and terminations
- Support in general administrative tasks
- Help to draft documents and declarations for employees
- Assist the HR department in various projects
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OTHER IMPORTANT RESPONSIBILITIES ARE
- Develop and implement trade marketing strategies to improve brand visibility and velocity in the main distribution channels:
- Conduct market analysis & research to monitor shopper trends and adapt strategies accordingly
- Build and deliver effective trade-storytelling, supporting the local sales teams in the negotiation and implementation phase
- Collaborate with marketing & sales team to identify opportunities at the point of sale and implement targeted solutions, from equity-driven activations to tactical actions
- Create and manage effective promotional programs to stimulate sales and customer loyalty
- Oversee shopper marketing activities, including designing engaging shopping experiences and managing partnerships with retailers
- Install category management knowledge and act as sparring partner for the international key distribution dealers
- Analyze and improve the profitability of the main channels and customers
- Monitor the effectiveness and efficiency of the owned retail business (brick&mortar + digital), promoting its progressive sustainable expansion (roll-out)
- Coordinate and streamline the main commercial processes (i.e. international pricing) and related governance
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the coordination of structural renovation works and new store openings from a quality and safety perspective
- Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time
- Support in the collaboration with internal departments and external service provider
- Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP)
- Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman.
- Help to manage and resolve daily problems and provide support for them
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YOUR TASKS
- Deploying the global Digital Commerce & Merchandizing growth strategy and roadmap, developing best practices and guidelines for local markets for successful end-to-end into market execution
- Ensuring that guidelines are cascaded and being followed & executed by local markets (e.g. sales and merchandizing plan, business review, P&L/budget/forecast/KPIs, selling levers, JBPs, etc.)
- Securing commercial success & business objective achievement in digital channels (marketplaces, omni-retailer, own store, quick commerce, social commerce) in various business models
- Delivering evolutional and operational consultancy in the sales and merchandizing area to local teams as well as identification of weaknesses and enablement of growth & evolution improvements
- Collaboration with internal global teams, to drive progression in the organization, and local/market teams to empower local channel management and execution
- Maximum exploitation of the digital sales tools and platforms (e.g. own e-commerce, syndication, …) and the respective functionalities/features to guarantee ROI and adoption
- Project management of initiatives implementation to evolve existing digital commerce and merchandizing activities
Operatively setup and drive global channel management (e.g. Alibaba.com) - Support on ecommerce platforms and marketplaces accounts (e.g Seller Central, Vendor Central, …)
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the management of all internships (contacting candidates, administration, onboarding, follow up)
- Assist in the internal communication related to HR and personnel topics (preparation of texts/news, translations, upload of news on the intranet)
- Help in updating the Group’s org charts
- General support in various HR projects/administrative tasks (company events, update of HR software with employee data, etc.)
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Tasks and responsibilities
- Help in the planning, execution and communication of IT projects (agenda management, minute-taking, preparation of meetings)
- Support of the communication on the progress of Business Processes & IT strategy by preparing engaging presentations, tracking KPIs and publishing updates on the intranet
- Support in the collection of relevant information and insights in order to implement a fact-driven communication strategy
- Assist the Business Process & IT department in various projects and activities (for ex. organize team building activities)
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YOUR RESPONSIBILITIES
- Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
- Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
- Negotiate and close contracts and frame agreements with strategic customers
- Generate forecasts and reports based on sales activities
- Ensure market share and successful introduction of existing and specific new products
- Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
- Manage customers’ commercial and technical inquiries
- Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
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TASKS & RESPONSIBILITIES
- Planning, execution, and reporting of all trade- and consumer events in Italy (local trade fairs, trail running, ski mountaineering, hiking, and climbing events)
- Creating a communication plan around all major events together with organizers and the international brand teams
- Handling the local athlete team and cooperations, relationship management, and product support
- Development of a media plan, implementation of PR strategy with local media partners, and product seeding
- Leading an annual action plan with all relevant events & milestones
- Implementation of the international marketing and brand strategy through regular exchange
- Coordination of external and internal stakeholders
- Monitoring and reporting of the marketing budgets
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