Customer Care (M/F)

Key Responsibilities

• Directly manage all eCommerce customer requests through telephone, mail, and other potential channels
• Act as first level support for issues and general requests about company, brands and products
• Ensure best customer experience in online throughout the whole process (checkout, payment, fulfillment, return and refund).
• Make scheduled reports, track and monitor customer requests and help to improve the process for an outstanding customer experience 
• Analyze customer pain-points, issues and needs, suggesting proactively solutions
• Guarantee high quality standards of service towards customers and users at all touch-points
• Drive brand and company values throughout the customer experience
• Support for the administrative area for payments check

Your profile

• Previous experience in eCommerce or online customer support will be considered a plus
• Fluent in German and English. Italian, Spanish or French will be considerate a plus
• Good knowledge of PC platforms, Microsoft Office tools
• Strong digital knowledge, familiarity with web-based tools, online technologies
• Knowledge of Zendesk is considered as a plus 
• Strong Communication skills and outstanding attitude in managing relationship and front-end activities
• Ability to work both in team and independently with little supervision
• Problem solving approach
• Positive and flexible approach in everyday working life
• Reliability, organization and attention to detail 
• Service orientation
• Passion for mountain activities, ski touring will be considerate a plus

Workplace

Brands of Oberalp-Group